All of the major tech sites today are going crazy about a sighting of a new Palm phone that appears to be running webOS. So far from the details it sounds like the phone is code named “Pixie” and will probably be released later this year as the Palm Eos. The details are coming in about the phone pretty quickly but that’s not really the Palm news I am interested in.
Earlier today, Inside Sprint Now released some leaked error codes for the Palm webOS. While that in and of itself is not very interesting, the small print is where the good stuff is. To get to where you can obtain the error codes is very different from other phones:
Launcher > Device Info > More Info > Menu > Quick Tests
Basically what this indicates is…. Built In Diagnostic Tests!!!!!!!!!! Usually to get these kind of codes you need to hook a phone up to computer or other diagnostic tool. Even for most computers you have to run a third-party tool to get some basic information regarding a problem you might be experiencing.
Area | Code | Reason | Action |
Memory | 1 | memory allocation error | The phone has a hardware problem. Exchange the phone and note error code in account. |
2 | memory test failed | The phone has a hardware problem. Exchange the phone and note error code in account. | |
3 | file read/write failed | 1. Perform a Restart 2. Run Quick Tests to see if error occurs again 3. If the error occurs again, advise the customer to run the Recovery Tool 4. Run Quick Tests again to see if error occurs 5. If it occurs again, exchange the phone and note error code in account | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
Wi-Fi | 1 | no response from gateway | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) |
2 | invalid IP address | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) | |
3 | invalid MAC address on phone | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, exchange the phone and note error code in account | |
25 | valid MAC, not registered on a network | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
1000 | Wi-Fi is disabled (or off) | Ask customer to turn Wi-Fi on and run Quick Tests again | |
Bluetooth | 1 | invalid MAC address | The phone has a hardware problem. Exchange the phone and note error code in account. |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
Modem | 1 | invalid IP address | 1. Turn Airplane mode on and then back off 2. Run Quick Tests again to see if error occurs 3. If the error occurs again, advise customer to perform a Partial Erase 4. Run Quick Tests again to see if error occurs 5. If the error occurs again, advise the customer to run the Recovery Tool 6. Run Quick Tests again to see if error occurs 7. If it occurs again, exchange the phone and note error code in account |
20 | no data connection | 1. Check to see if customer is roaming. If they are, advise them they need to be in Sprint coverage for a data connection to work. 2. Verify there are no known network issues. 3. Turn Airplane mode on and then back off 4. Run Quick Tests again to see if error occurs 5. If the error occurs again, advise customer to perform a Partial Erase 6. Run Quick Tests again to see if error occurs 7. If the error occurs again, advise the customer to run the Recovery Tool 8. Run Quick Tests again to see if error occurs 9. If it occurs again, exchange the phone and note error code in account | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
1000 | Non-provisioned phone | 1. Verify account has correct plan and is provisioned correctly 2. Perform ##RTN 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error 6. If it occurs again, exchange the phone and note error code in account occurs |
For those of us that like to know what is going on behind the scenes with our electronic devices this is like a slice of heaven. It’s really nice to see a major company like Palm thinking about the end user and not trying to hide possible problems with their devices.
Check It Out> Inside Sprint Now, MyPre
[...] Schlechter Empfang @WuceBrillis Schau mal hier. Unter der Auflistung der Fehler-Codes steht, dass der "Error 20" sich auf eine [...]